💳 Refund Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

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1️⃣ Introduction

At AAA Mariner, customer satisfaction is our top priority.
We stand behind the quality of every marine product we sell.
If you are not completely satisfied with your purchase, we’re here to help with a smooth return, exchange, or refund process — in line with our fair and transparent policy.

This Refund Policy applies to all purchases made through our website [www.aaamariner.com].

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2️⃣ Eligibility for Returns & Refunds

To be eligible for a return or refund:

• Your item must be unused, uninstalled, and in its original packaging.

• You must initiate a return within [7–14 days] from the date of delivery.

• Proof of purchase (invoice or order number) is required.

Please note:
Certain items are not eligible for return or refund (see section 7).

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3️⃣ How to Return a Product

Follow these simple steps to request a return:

1. Contact our Support Team at returns@aaamariner.com with your order number, reason for return, and photos (if applicable).

2. Once approved, you’ll receive a Return Authorization (RMA) number and shipping instructions.

3. Pack the item securely in its original packaging.

4. Ship the item to the address provided.

After we receive and inspect the item, we’ll notify you about the status of your refund or exchange.

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4️⃣ Refund Approval & Processing

Once your return is received and approved:

• A refund will be issued to your original payment method.

• Processing usually takes 5–10 business days, depending on your bank or payment provider.

• You will receive an email confirmation when your refund is completed.

Note: If your return is rejected (e.g., used or damaged product), you’ll be notified with reasons and options.

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5️⃣ Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank account or payment provider.

2. Contact your credit card company — it may take some time before your refund is officially posted.

3. If you’ve done all this and still haven’t received your refund, please contact us at billing@aaamariner.com.

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6️⃣ Exchanges

We replace items only if they are:

• Defective,

• Damaged during shipping, or

• Received incorrectly.

To request an exchange, email support@aaamariner.com within 7 days of delivery with your order number and product photos.
If the same item is unavailable, we’ll offer a replacement or refund.

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7️⃣ Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded for safety and regulatory reasons:

• Clearance or discounted items

• Digital downloads or software

• Gift cards or vouchers

• Opened or used safety equipment, wearable devices, or personal flotation gear

• Custom or special-order items

Please ensure your purchase meets your requirements before completing checkout.

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8️⃣ Damaged or Defective Products

If you receive a damaged or faulty product:

• Report it to support@aaamariner.com within 48 hours of delivery.

• Include your order number, photos, and a brief description of the issue.

• Once verified, we will send a replacement or issue a full refund.

We cover return shipping costs only for damaged or incorrect shipments.

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9️⃣ Shipping Costs for Returns

• Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect product.

• Original shipping fees are non-refundable.

• We recommend using a trackable shipping service and retaining the receipt until your refund is processed.

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🔟 Order Cancellations

• Orders may be canceled before shipment by contacting our support team.

• If the order has already shipped, it can be returned after delivery (standard return policy applies).

• A small processing fee may apply for cancellations after fulfillment has begun.

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1️⃣ Refund Timeline Summary

Request Received → Approval → Product Returned → Inspection → Refund Processed → Confirmation Email

Typical timeline: 7–14 business days total.

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2️⃣ Contact Us

For any questions about returns, refunds, or product concerns, contact our dedicated support team:

AAA Mariner – Customer Support
📧 returns@aaamariner.com
📞 [Insert Contact Number]
🏢 [Company Address or Warehouse Location]
⏰ Mon–Fri: 9:00 AM – 6:00 PM (GMT+8)

We’re committed to ensuring you have a safe and seamless shopping experience.

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3️⃣ Policy Updates

AAA Mariner reserves the right to modify or update this Refund Policy at any time.
All updates will be posted on this page with the revised “Last Updated” date.
We encourage you to review this policy periodically.